Our "No Risk" Refund Policy
Try our services for up to 14 days
What is your refund policy?
We will give you 100% of your money back for any Fresh Website Hosting packages, no questions asked, within 14 days of purchase.
We will also give you a pro rated refund on any hosting package.
What is a pro rated refund?
This is where we return payment for any unused services in our hosting packages.
If you have paid for 12 months and wish to cancel after 5 months, we will refund the remaining 6 months.
Pro rated refunds are issued for the amount of complete months remaining.
Why do you offer this refund policy?
We are confident that you will be happy with Fresh Website Hosting and back that up by offering a risk free refund policy.
There may also be situations were you can no longer use our services due to commitments or change of situation. We sympathise with this and want to be flexible with our users as much as possible.
How do I request a refund?
Simply contact our helpdesk and we will do the rest.
Once confirmed, your refund will be processed within 7 working days.
IMPORTANT - if you open a paypal dispute or credit card chargeback instead of contacting the helpdesk your refund will be delayed (typically by a few weeks) while this is resolved. We also reserve the right to apply an administration fee in this instance. Please see our Terms of Service for full details.
Is anything not covered by the refund policy?
Due to the nature of Domain Name registration we cannot issue any refunds on them. However, you can transfer them to another Domain Name registrar.
If your account is cancelled due to a violation of our Terms of Service (for example; hosting illegal material) no refund will be made.
You waive your right to a refund if you open a Paypal Dispute or file a Chargeback with your credit card company. You will also be eligible for an administration fee as detailed in our Terms of Service.